Frequently Asked Questions

How long does shipping take?

All orders require 1-5 business days to be processed at our warehouse. Orders shipping in the US usually require 3-5 business days for delivery. Canadian customers should expect their order to be delivered in 1-7 business days. European customers should expect delivery in 3-5 business days. Australian orders require 8 business days to be delivered. Occasionally delivery times may be longer than expected. Express shipping is available to certain locations.

Do I get an order confirmation email and tracking number when I order?

After you place an order you will receive an order confirmation email that includes your orders purchase information. When your item ships you will receive a shipment confirmation email. Depending on the shipping option you choose your shipment confirmation email may or may not contain tracking information. If your purchase has a tracked shipping option, you will get an email confirmation that includes a tracking number for your order.

Do you accept VISA debit cards, pre-paid credit cards or PayPal as payment?

Unfortunately we do not accept any of the above methods of payment. Sorry for the inconvenience. We do accept major credit cards such as VISA, MasterCard and AMEX.

How do I clean my Knockout?

The Knockout is made of food-grade silicone and stainless steel pieces so it is dishwasher safe, just ensure all pieces are secure and won’t move around during the cleaning process. You can also do a quick clean of your Knockout by running warm water through it. Use a little bit of salt and water to scrub off any caked on dirt and rinse thoroughly.

How often should I clean my Knockout?

We recommend cleaning your Knockout every 5 uses.

How do I order replacement parts?

Please send us an email if you need to order replacement parts,

What is the return policy?

We have a 30 day return policy if The Knockout is sent back unused. The full return policy can be found at the bottom of the Checkout page.

If you have any other questions send us an email